Terms and conditions

These General Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on Mini Virtual Pinball.

General Terms and Conditions of Sale

§. 1 General provisions
The user accessing this area accesses Mini Virtual Pinball (www.minivirtualpinball.it). The navigation and transmission of a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site itself indicated therein.
These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site Mini Virtual Pinball in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03)
The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are generally and unequivocally accepted at the time of purchase.
We invite the user to download and print a copy of the purchase form and these General Conditions of Sale whose terms Mini Virtual Pinball reserves the right to change unilaterally and without notice.
You can use the site and then access products provided by the same and the purchase of these in the following languages:
Italian
English

§. 2 Subject
These General Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on Mini Virtual Pinball and do not govern, however, the provision of services or sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.
Before placing orders and purchasing products and services from different parties, we suggest you check their conditions of sale.

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To conclude the purchase contract, you must fill out the form: Shopping cart in electronic format and send it by following the instructions.
It contains the reference to the General Conditions of Sale, the images of each product and its price, the means of payment that can be used, the method of delivery of products purchased and the related costs of shipping and delivery, a reference to the conditions for exercising the right of withdrawal; methods and times of return of products purchased.
Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
The contract is concluded when the seller receives the cart, after verifying the correctness of the data contained therein.
The buyer will be obliged to pay the price from the moment in which the procedure for placing the order online is completed. This will be done by clicking on the button: Complete Order at the end of the wizard.
At the end of the contract, the seller takes charge of the order for its execution.

§. 4 Registered users
In completing the registration procedures, the user is obliged to follow the instructions on the site and to provide their personal data correctly and truthfully.
The confirmation must be communicated within 1 day at the latest, after which, in the absence of confirmation, Mini Virtual Pinball will be released from any commitment to the user.
The confirmation will in any case exonerate Mini Virtual Pinball from any responsibility regarding the data provided by the user. The user is obliged to promptly inform Mini Virtual Pinball of any changes in their data at any time communicated.
If the user then communicates incorrect or incomplete data or even if there is a dispute by the parties concerned about the payments made, Mini Virtual Pinball will have the right not to activate or suspend the service until the deficiencies are remedied.
On the first request for activation of a profile by the user, Mini Virtual Pinball will assign the same username and password. The latter acknowledges that such identifiers constitute the system for validating the user's access to the Services and the only system capable of identifying the user that the acts performed through such access will be attributed to him/her and will be binding on him/her.
The user undertakes to maintain the secrecy of his access data and to store them with due care and diligence and not to pass them on, even temporarily, to third parties.

§. 5 Availability of the products
The availability of the products refers to the actual availability at the time the buyer places the order. This availability must in any case be considered purely indicative because, due to the simultaneous presence on the site of several users, the products may be sold to other customers before the confirmation of the order.

As this is a handcrafted product, production times are indicated on the product sheet with an indication of the expected date of dispatch, the date is indicative, there may be delays due to force majeure (non-availability of components from suppliers, production machine breakdowns, etc.).

If the customer cancels the order during production, a cancellation fee of 25% will be charged.

The software and its contents (game tables, frontend, etc.) are not included in the sale price, however we can, at the customer's request, install the software and freeware contents at our disposal free of charge, we are responsible only and exclusively for the hardware part.

Even after the order confirmation e-mail has been sent, there may be cases of partial or total unavailability of goods. In this eventuality, the order will be automatically rectified by eliminating the unavailable product and the purchaser will be informed immediately by e-mail.

The delivery date is indicative and not binding, delays may occur due to technical problems or unavailability of certain components from our suppliers.

If the buyer requests cancellation of the order, thereby terminating the contract, Mini Virtual Pinball will refund the amount paid within 30 days of Mini Virtual Pinball becoming aware of the buyer's decision to terminate the contract; if cancellation is requested during the production phase, Mini Virtual Pinball will retain 25% of the total as a penalty.

§. 6 Products offered
Mini Virtual Pinball sells:
Handcrafted electronic products
Detailed offer at www.minivirtualpinball.it

§. 7 Methods of payment and prices
The price of the products will be the one indicated from time to time on the site, except where there is an obvious error.
In case of error Mini Virtual Pinball will notify the buyer as soon as possible allowing the confirmation of the order to the right amount or cancellation. In any case, Mini Virtual Pinball will not be obliged to supply what has been sold at the lower price erroneously indicated.
The prices on the site are inclusive of VAT and do not include shipping costs. Prices may change at any time. The changes do not affect orders for which confirmation has already been sent.
Once you have selected products they will be added to your cart. simply follow the instructions for purchase, entering or verifying the information requested at each step of the process. Order details can be changed before payment.
Payment can be made through the services available on the site (Paypal, Amazon Pay, Bank Transfer, etc.).

§. 8 Delivery
Mini Virtual Pinball makes shipments by express couriers around the world.
Delivery takes place as per Cart within the date indicated in the same, if no delivery date is specified, within the estimated time limit estimated at the time of selecting the delivery method and, in any case, within the maximum period of 10 days from the date of confirmation.
If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify where the order is located and how to agree on a new delivery.
If you are unable to be present at the place of delivery at the agreed time, please contact us again to arrange a new delivery date.
If delivery cannot take place for reasons for which we are not responsible after 10 days from the date on which the order is available for delivery, we will assume that we intend to terminate the contract.
As a result of the termination the amounts will be refunded, including delivery costs excluding any additional costs arising from the choice of a delivery method other than the ordinary delivery method offered without undue delay and in any case within 30 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that will be borne by the buyer.
Shipping costs are borne by the buyer and are explicitly highlighted when placing the order.

§9 Passing of risk
The risks associated with the products shall pass to the purchaser from the time of delivery. Ownership of the products is deemed to have been acquired upon receipt of full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this were to occur at a later date.

§ 10 Warranty and commercial conformity
The seller is responsible for any defect of the products offered on the site, including the non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.
If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid provided that the defect appears within 12 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defects within a maximum of 30 days from the date on which the defect was recognised by the purchaser; that an email is sent to info@minivirtualpinball.it
. In the event of non-conformity, the purchaser who entered into the contract as a consumer shall be entitled to have the conformity of the products restored free of charge, by repairing or replacing the defective parts.

The warranty is void if signs of tampering and / or changes of any kind, Hardware and / or Software, the repair, parts, labor and any shipping, will be charged to the buyer.

All return costs for defective products under warranty will be borne by the seller.

§. 11 Withdrawal
In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.
In the case of multiple purchases made by the buyer with a single order and delivered separately, the period of 30 days starts from the date of receipt of the last product.
The buyer who intends to exercise the right of withdrawal must notify Mini Virtual Pinball by an explicit declaration, which can be sent only by registered mail with return receipt or by email.
The buyer must also exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 which is not mandatory.
The goods must be returned undamaged, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
As provided by Article 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods.
The site will make the refund using the same means of payment chosen by the buyer at the time of purchase within 30 working days. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary to make the refund.

Since this is a handcrafted product, therefore built individually for each customer, in case of cancellation of the order during production will be withheld a penalty of 25%.

The shipping costs for the return shall be borne by the buyer.

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12 Data processing The buyer's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the section containing the information pursuant to art. 13 of Legislative Decree no. 30 June 2003 (Privacy Policy).

§13 Safeguard clause
Should one of the clauses of these General Terms and Conditions of Sale be null and void for any reason whatsoever, this shall in no case affect the validity of and compliance with the other provisions contained in these General Terms and Conditions of Sale.

§. 14 Contacts
Any request for information can be sent by e-mail to the following address info@minivirtualpinball.it by telephone to the following address +39 351 812 9700

§. 15 Applicable law and competent court
These General Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any other prevailing mandatory provision of the country of habitual residence of the purchaser. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes arising from and/or related to them shall be settled exclusively by the Italian courts. In particular, in the event that the purchaser has the status of Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to the applicable law.

These conditions were drawn up on 02/05/2018